Background
Care Harbor provides free medical, dental and vision care to the uninsured, underinsured and underserved in our communities. For those who live without access to the care they need, Care Harbor is a destination for help and hope.
Care Harbor converts arenas and other large venues into working clinics treating thousands of people in the space of a few days. Custom software – from online volunteer registration and recruiting to a HIPAA compliant electronic medical record system – provides extensive clinic management, record keeping and reporting capabilities.
With the power of the Salesforce1 Platform, Care Harbor enables volunteers and staff to run much of the mega-clinics end-to-end from their mobile phones and tablets. Care Harbor worked with zPaper, a Salesforce Partner, and the Salesforce Foundation to develop the mobile app.
Faster response processing
‘We’ve created a seamless mobile experience for our patients and volunteers.’ – Donald Manelli, Founder and CEO of Care Harbor
Challenges
Each clinic is a monumental undertaking that presents major IT challenges. Over the course of every event, Care Harbor needs to operate a system capable of registering some 3.000 professional and lay volunteers, recording the intake and discharge of 1,000 patients daily, tracking the more than 20,000 services they receive, and connecting patients needing follow-up care to local clinics and practices.
With the high volume of in-need individuals and families relying on the free clinic, and the sensitivity of their medical data, downtime and glitches are not an option.
“We’re a temporary clinic, but we’re not about temporary care. We want to create lasting improvement in the lives of the patients we serve.” – Donald Manelli, Founder and CEO of Care Harbor
Solution and Results
With the power of the Salesforce1 Platform, Care Harbor enables volunteers and staff to run much of the mega-clinics end-to-end from their mobile phones and tablets. Patients who come to Care Harbor receive a scannable wristband that uniquely identifies them. As they move through the clinic, patients receive medical, dental and vision care. The clinicians scan the patient’s wristband, instantly updating an electronic medical record that is securely stored in Salesforce.
“Because this data is flowing in constantly, we don’t have to wait until the event is over to know how we’re doing. We can see how many patients we’re serving up to the minute, and segment that data in meaningful ways,” says Donald Manelli, Founder and CEO of Care Harbor.
The mobile app also automates the check-in process for volunteers, making it easy for them to sign in and out, and recording volunteer attendance, hours, affiliations and other key metrics for event management. This allows the Care Harbor staff to better manage the volunteer force and focus future recruiting efforts more precisely, while improving the onsite experience for every volunteer.
Care Harbor worked with zPaper and the Salesforce Foundation to develop the mobile app. Eric Stephens, Founder and CTO of zPaper, says, “For the Care Harbor event in 2012, we built the app to track patient services. Then, we were able to add a full mobile experience for volunteers at the event in 2013, thanks to the flexibility and agility of the Salesforce1 Platform.”
zPaper’s mobile and digital paper solutions provide the event with registration and medical data collection technology, as well as real-time analytics delivered directly to event organizer’s mobile devices.
zPaper and Salesforce have helped Care Harbor revolutionize the free clinic model for the most vulnerable in our communities with its focus on quality care, prevention, and follow-up for those who need it. “We’re a temporary clinic, but we’re not about temporary care. We want to create lasting improvement in the lives of the patients we serve,” says Manelli.
